:root {
  --bg: #f4f6f8;
  --surface: #ffffff;
  --surface-2: #f7f8fa;
  --surface-3: #eef1f5;
  --border: #e3e7ec;
  --border-soft: #edf0f4;
  --text: #1a1d21;
  --text-dim: #6b7280;
  --text-faint: #9aa3ad;
  --accent: #3b7ddd;
  --accent-soft: #eaf1fd;
  --accent-ink: #ffffff;
  --accent-btn: #3b7ddd;
  --accent-btn-hover: #3570c8;
  --ok: #2fa36b;
  --warn: #e0982a;
  --danger: #e05252;
  --danger-soft: #fdecec;
  --ok-ink: #1f7a4d;      --ok-bg: #eaf6f0;      --ok-line: #8fd3ae;
  --warn-ink: #a5741a;    --warn-bg: #fdf6e8;    --warn-bg-2: #fdf4e3;  --warn-line: #f3dfb4;  --warn-hover: #fcf1dc;
  --bad-ink: #c33f3f;     --bad-ink-2: #a13636;  --bad-bg: #fdecec;     --bad-line: #f2c6c6;   --bad-line-2: #f3c2c2;  --bad-hover: #fce4e4;
  --info-ink: #3d6bb3;    --info-bg: #eef4ff;
  --purple-ink: #6b4fbb;  --purple-bg: #f1ecfd;
  --cov-0: #fbe1e1;       --cov-1: #f6d99a;      --cov-2: #8fd3ae;
  --switch-off: #cdd3da;
  --toast-bg: #22262b;
  --overlay: rgba(20, 24, 30, .45);
  --radius: 10px;
  --shadow: 0 1px 2px rgba(16, 24, 40, .05);
  color-scheme: light;
}

/* Тёмная тема. Включается атрибутом data-theme="dark" на <html> (theme.js). */
:root[data-theme="dark"] {
  --bg: #0e1116;
  --surface: #161a20;
  --surface-2: #1b2027;
  --surface-3: #232a33;
  --border: #2a323c;
  --border-soft: #222932;
  --text: #e6eaf0;
  --text-dim: #9aa6b3;
  --text-faint: #69747f;
  --accent: #5b9df2;
  --accent-soft: #172a45;
  --accent-btn: #3b7ddd;
  --accent-btn-hover: #4a8be8;
  --ok: #3cc088;
  --warn: #e6a53a;
  --danger: #ec6a6a;
  --danger-soft: #3a1c20;
  --ok-ink: #5fd39d;      --ok-bg: #16302a;      --ok-line: #2c6b53;
  --warn-ink: #e8b656;    --warn-bg: #33291a;    --warn-bg-2: #33291a;  --warn-line: #5b4620;  --warn-hover: #3a2f1c;
  --bad-ink: #f28b8b;     --bad-ink-2: #f28b8b;  --bad-bg: #3a1c20;     --bad-line: #6a2f36;   --bad-line-2: #6a2f36;  --bad-hover: #43222a;
  --info-ink: #8db8f5;    --info-bg: #182a44;
  --purple-ink: #b79cf2;  --purple-bg: #2a2140;
  --cov-0: #4a2226;       --cov-1: #6b5320;      --cov-2: #2c6b53;
  --switch-off: #3a434e;
  --toast-bg: #2b333d;
  --overlay: rgba(0, 0, 0, .62);
  --shadow: 0 1px 2px rgba(0, 0, 0, .5);
  color-scheme: dark;
}

* { box-sizing: border-box; }
html, body {
  margin: 0; height: 100%;
  background: var(--bg); color: var(--text);
  font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;
  font-size: 14px;
  -webkit-font-smoothing: antialiased;
}
h1, h2, h3 { margin: 0; font-weight: 600; }
button { font-family: inherit; cursor: pointer; }
input, select, textarea { font-family: inherit; font-size: 14px; }

/* ── Кнопки ─────────────────────────────────────────────────────── */
button.primary {
  background: var(--accent-btn); color: var(--accent-ink); border: none;
  border-radius: 8px; padding: 9px 16px; font-weight: 500; font-size: 13.5px;
}
button.primary:hover { background: var(--accent-btn-hover); }
button.primary:disabled { opacity: .55; cursor: default; }
button.secondary {
  background: var(--surface); color: var(--text); border: 1px solid var(--border);
  border-radius: 8px; padding: 9px 14px; font-size: 13.5px; font-weight: 500;
}
button.secondary:hover { background: var(--surface-2); }
button.ghost {
  background: transparent; border: 1px solid var(--border); color: var(--text-dim);
  border-radius: 7px; padding: 7px 12px; font-size: 12.5px;
}
button.ghost:hover { color: var(--text); background: var(--surface-2); }
button.small { padding: 5px 10px; font-size: 12px; }
button.link-btn {
  background: none; border: none; color: var(--accent); font-size: 12.5px;
  padding: 0; text-decoration: none;
}
button.link-btn:hover { text-decoration: underline; }

/* ── Вход ───────────────────────────────────────────────────────── */
.login-screen { display: flex; align-items: center; justify-content: center; min-height: 100vh; padding: 20px; }
.login-card {
  background: var(--surface); border: 1px solid var(--border); border-radius: 14px;
  padding: 34px 32px; width: 100%; max-width: 380px; text-align: center; box-shadow: var(--shadow);
}
.logo-dark { display: none !important; }
:root[data-theme="dark"] .logo-light { display: none !important; }
:root[data-theme="dark"] .logo-dark { display: block !important; }
.login-brand { display: block; height: 30px; max-width: 100%; margin: 4px auto 0; }
.login-card .login-sub { margin: 12px 0 26px; font-size: 12.5px; color: var(--text-faint); letter-spacing: .04em; }
.login-card .hint { color: var(--text-faint); font-size: 12.5px; line-height: 1.6; margin: 0; }
.login-card code { background: var(--surface-3); padding: 2px 6px; border-radius: 4px; font-size: 12px; }
#login-form { display: flex; flex-direction: column; text-align: left; }
#login-form label { font-size: 12.5px; color: var(--text-dim); margin-bottom: 5px; }
#login-form input {
  background: var(--surface); border: 1px solid var(--border); color: var(--text);
  border-radius: 8px; padding: 10px 12px; margin-bottom: 14px;
}
#login-form input:focus { outline: none; border-color: var(--accent); box-shadow: 0 0 0 3px var(--accent-soft); }
#login-form button { margin-top: 4px; padding: 11px; font-size: 14px; }
.login-error {
  background: var(--danger-soft); border: 1px solid var(--bad-line-2); color: var(--bad-ink-2);
  border-radius: 8px; padding: 9px 11px; font-size: 12.5px; margin-bottom: 12px;
}
.login-divider { display: flex; align-items: center; gap: 10px; margin: 22px 0 16px; color: var(--text-faint); font-size: 12px; }
.login-divider::before, .login-divider::after { content: ""; flex: 1; height: 1px; background: var(--border); }

/* ── Каркас ─────────────────────────────────────────────────────── */
.app { display: flex; height: 100vh; overflow: hidden; }

.sidebar {
  width: 210px; flex-shrink: 0; background: var(--surface);
  border-right: 1px solid var(--border); display: flex; flex-direction: column; padding: 16px 12px;
}
.sidebar-brand { display: flex; align-items: center; gap: 9px; padding: 2px 6px 20px; }
.sidebar-logo-img { height: 25px; width: auto; max-width: 100%; display: block; }
.sidebar-nav { display: flex; flex-direction: column; gap: 2px; flex: 1; }
.nav-item {
  background: transparent; border: none; color: var(--text-dim); text-align: left;
  padding: 9px 12px; border-radius: 8px; font-size: 13.5px;
}
.nav-item:hover { background: var(--surface-2); color: var(--text); }
.nav-item.active { background: var(--accent-soft); color: var(--accent); font-weight: 500; }
.sidebar-foot { border-top: 1px solid var(--border-soft); padding-top: 12px; }
.sidebar-user { display: flex; align-items: center; gap: 9px; margin-bottom: 10px; }
.sidebar-user-text { min-width: 0; }
.sidebar-user-name { font-size: 13px; font-weight: 500; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.sidebar-user-role { font-size: 11.5px; color: var(--text-faint); }
.sidebar-foot button { width: 100%; }

.workspace { flex: 1; display: flex; overflow: hidden; }

/* ── Аватары ────────────────────────────────────────────────────── */
.avatar {
  width: 36px; height: 36px; border-radius: 50%; flex-shrink: 0;
  display: flex; align-items: center; justify-content: center;
  color: #fff; font-weight: 600; font-size: 14px;
}
.avatar-sm { width: 28px; height: 28px; font-size: 11.5px; }
.avatar-lg { width: 56px; height: 56px; font-size: 21px; }

/* ── Список чатов ───────────────────────────────────────────────── */
.list-panel {
  width: 340px; flex-shrink: 0; background: var(--surface);
  border-right: 1px solid var(--border); display: flex; flex-direction: column; overflow: hidden;
}
.list-filters { padding: 14px 14px 10px; display: flex; flex-direction: column; gap: 8px; }
.search-input, .select-input {
  width: 100%; background: var(--surface-2); border: 1px solid var(--border);
  border-radius: 8px; padding: 9px 11px; color: var(--text);
}
.search-input:focus, .select-input:focus { outline: none; border-color: var(--accent); background: var(--surface); }
.select-input { cursor: pointer; }

.list-tabs { display: flex; gap: 4px; padding: 0 14px 10px; border-bottom: 1px solid var(--border-soft); flex-wrap: wrap; }
.list-tab {
  background: transparent; border: 1px solid transparent; color: var(--text-dim);
  padding: 6px 10px; border-radius: 7px; font-size: 12.5px; display: flex; align-items: center; gap: 6px;
}
.list-tab:hover { background: var(--surface-2); color: var(--text); }
.list-tab.active { background: var(--surface-3); color: var(--text); font-weight: 500; }
.list-tab .count { font-size: 11px; color: var(--text-faint); }
.list-tab.active .count { color: var(--accent); }

.chat-list { flex: 1; overflow-y: auto; padding: 8px; }
.chat-item {
  border: 1px solid var(--border-soft); border-radius: var(--radius); padding: 11px 12px;
  margin-bottom: 7px; cursor: pointer; background: var(--surface); position: relative;
}
.chat-item:hover { border-color: var(--border); background: var(--surface-2); }
/* Два независимых сигнала, их нельзя смешивать:
   — пунктирная рамка = чат не распределён (лежит в общем пуле);
   — цвет фона = срочность: жёлтый от 20 минут ожидания, красный от 40.
   Не распределённый чат с коротким ожиданием — пунктир на белом фоне.
   Выбранная карточка отмечается рамкой, а не заливкой, иначе синий фон
   скрывал бы срочность. */
.chat-item.pool { border-style: dashed; border-color: var(--border); }
.chat-item.level-warn { background: var(--warn-bg); border-color: var(--warn-line); }
.chat-item.level-warn:hover { background: var(--warn-hover); }
.chat-item.level-danger { background: var(--bad-bg); border-color: var(--bad-line); }
.chat-item.level-danger:hover { background: var(--bad-hover); }
.chat-item.level-danger { border-left: 3px solid var(--danger); }
.chat-item.level-warn { border-left: 3px solid var(--warn); }
.chat-item.selected {
  border-top-color: var(--accent); border-right-color: var(--accent); border-bottom-color: var(--accent);
  box-shadow: 0 0 0 1px var(--accent);
}
.chat-item.selected:not(.level-warn):not(.level-danger) { border-left-color: var(--accent); }
.chat-item.selected:not(.level-warn):not(.level-danger) { background: var(--accent-soft); }
.chat-item-top { display: flex; gap: 10px; align-items: flex-start; }
.chat-item-body { flex: 1; min-width: 0; }
.chat-item-row { display: flex; justify-content: space-between; gap: 8px; align-items: baseline; }
.chat-item .client { font-size: 13.5px; font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.chat-item .time { font-size: 11.5px; color: var(--text-faint); flex-shrink: 0; }
.chat-item .preview {
  font-size: 12.5px; color: var(--text-dim); margin-top: 3px;
  display: -webkit-box; -webkit-line-clamp: 1; -webkit-box-orient: vertical; overflow: hidden;
}
.chat-item-foot { display: flex; align-items: center; gap: 6px; margin-top: 8px; flex-wrap: wrap; }
.tag {
  font-size: 11px; padding: 2.5px 7px; border-radius: 5px;
  background: var(--surface-3); color: var(--text-dim);
}
.tag.manager { background: var(--info-bg); color: var(--info-ink); }
.badge-wait {
  font-size: 11px; font-weight: 500; padding: 2.5px 8px; border-radius: 20px;
  background: var(--danger-soft); color: var(--bad-ink); margin-left: auto;
}
.badge-wait.warn { background: var(--warn-bg-2); color: var(--warn-ink); }
.badge-wait.ok { background: var(--ok-bg); color: var(--ok-ink); }
.badge-wait .clock { margin-right: 4px; }
.chat-item-meta { display: flex; align-items: center; gap: 7px; flex-shrink: 0; }
.unread {
  background: var(--danger); color: #fff; font-size: 10.5px; font-weight: 600;
  min-width: 17px; height: 17px; border-radius: 9px; padding: 0 5px;
  display: inline-flex; align-items: center; justify-content: center;
}
.chat-item .row-btn { margin-left: auto; }
.empty-list { padding: 40px 16px; color: var(--text-faint); font-size: 13px; text-align: center; }

/* ── Переписка ──────────────────────────────────────────────────── */
.thread-panel { flex: 1; min-width: 0; display: flex; flex-direction: column; background: var(--surface); overflow: hidden; }
.thread-empty { flex: 1; display: flex; align-items: center; justify-content: center; color: var(--text-faint); }
.thread { flex: 1; display: flex; flex-direction: column; overflow: hidden; }
.thread-head { padding: 13px 18px; border-bottom: 1px solid var(--border-soft); display: flex; align-items: center; gap: 11px; }
.thread-head-text { flex: 1; min-width: 0; }
.thread-head .name { font-size: 14.5px; font-weight: 600; display: flex; align-items: center; gap: 8px; }
.thread-head .sub { font-size: 12px; color: var(--text-faint); margin-top: 2px; }
.pill {
  font-size: 11px; padding: 2.5px 8px; border-radius: 20px;
  background: var(--surface-3); color: var(--text-dim); font-weight: 500;
}
.pill.repeat { background: var(--purple-bg); color: var(--purple-ink); }

.thread-messages { flex: 1; overflow-y: auto; padding: 18px; display: flex; flex-direction: column; gap: 10px; background: var(--surface-2); }
.msg { max-width: 62%; padding: 9px 13px; border-radius: 12px; font-size: 13.5px; line-height: 1.45; word-wrap: break-word; }
.msg.in { align-self: flex-start; background: var(--surface); border: 1px solid var(--border); border-bottom-left-radius: 4px; }
.msg.out { align-self: flex-end; background: var(--accent-btn); color: #fff; border-bottom-right-radius: 4px; }
.msg.system { align-self: center; background: transparent; color: var(--text-faint); font-size: 12px; max-width: 80%; text-align: center; }
.msg .meta { font-size: 10.5px; margin-top: 4px; opacity: .7; }

.thread-actions { display: flex; gap: 8px; padding: 10px 18px; border-top: 1px solid var(--border-soft); flex-wrap: wrap; }
.thread-reply { display: flex; gap: 10px; padding: 12px 18px 16px; border-top: 1px solid var(--border-soft); align-items: flex-end; }
.thread-reply textarea {
  flex: 1; background: var(--surface-2); border: 1px solid var(--border); color: var(--text);
  border-radius: 10px; padding: 10px 12px; resize: none; line-height: 1.45; max-height: 160px;
}
.thread-reply textarea:focus { outline: none; border-color: var(--accent); background: var(--surface); }
.thread-reply-side { display: flex; flex-direction: column; align-items: flex-end; gap: 6px; }
.char-count { font-size: 11px; color: var(--text-faint); }
.char-count.over { color: var(--danger); font-weight: 500; }

/* ── Панель клиента и объявления ────────────────────────────────── */
.context-panel {
  width: 280px; flex-shrink: 0; background: var(--surface);
  border-left: 1px solid var(--border); padding: 18px 16px; overflow-y: auto;
}
.context-empty { color: var(--text-faint); font-size: 13px; text-align: center; padding-top: 30px; }
.context-client { display: flex; flex-direction: column; align-items: center; text-align: center; padding-bottom: 16px; border-bottom: 1px solid var(--border-soft); }
.context-client .name { font-size: 15px; font-weight: 600; margin-top: 10px; }
.context-client .role { font-size: 12px; color: var(--text-faint); margin-top: 2px; }
.context-section { padding: 16px 0; border-bottom: 1px solid var(--border-soft); }
.context-section h4 { margin: 0 0 10px; font-size: 12px; font-weight: 600; color: var(--text-dim); text-transform: uppercase; letter-spacing: .03em; }
.ad-card { border: 1px solid var(--border-soft); border-radius: var(--radius); overflow: hidden; }
.ad-card .ad-title { font-size: 13px; font-weight: 500; padding: 10px 11px 4px; line-height: 1.35; }
.ad-card .ad-meta { font-size: 12px; color: var(--text-faint); padding: 0 11px 10px; }
.ad-card a { display: block; padding: 9px 11px; border-top: 1px solid var(--border-soft); color: var(--accent); font-size: 12.5px; text-decoration: none; }
.ad-card a:hover { background: var(--accent-soft); }
.history-item { display: flex; align-items: center; gap: 8px; padding: 8px 0; border-bottom: 1px solid var(--border-soft); font-size: 12.5px; }
.history-item:last-child { border-bottom: none; }
.history-item .h-title { flex: 1; min-width: 0; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; color: var(--text-dim); }
.status-badge { font-size: 10.5px; padding: 2px 7px; border-radius: 5px; font-weight: 500; }
.status-badge.won { background: var(--ok-bg); color: var(--ok-ink); }
.status-badge.lost { background: var(--surface-3); color: var(--text-faint); }
.status-badge.waiting { background: var(--danger-soft); color: var(--bad-ink); }
.status-badge.idle { background: var(--accent-soft); color: var(--info-ink); }
.status-badge.pool { background: var(--warn-bg-2); color: var(--warn-ink); }

/* ── Быстрые ответы ─────────────────────────────────────────────── */
.quick-btn {
  background: var(--surface-2); border: 1px solid var(--border); color: var(--text-dim);
  border-radius: 9px; width: 38px; height: 38px; font-size: 16px; flex-shrink: 0;
  display: flex; align-items: center; justify-content: center;
}
.quick-btn:hover { background: var(--accent-soft); border-color: var(--accent); color: var(--accent); }

.quick-panel {
  display: flex; flex-direction: column; max-height: 320px;
  border-top: 1px solid var(--border-soft); background: var(--surface-2);
}
.quick-head { display: flex; gap: 8px; padding: 10px 18px; align-items: center; }
.quick-head .search-input { flex: 1; background: var(--surface); }
.quick-list { overflow-y: auto; padding: 0 10px 10px; }
.quick-group {
  font-size: 11px; text-transform: uppercase; letter-spacing: .03em;
  color: var(--text-faint); padding: 8px 8px 5px; font-weight: 600;
}
.quick-item {
  padding: 9px 11px; border-radius: 8px; cursor: pointer;
  border: 1px solid transparent; margin-bottom: 3px; background: var(--surface);
}
.quick-item:hover { border-color: var(--accent); background: var(--accent-soft); }
.quick-title { font-size: 13px; font-weight: 500; display: flex; align-items: center; gap: 7px; }
.quick-score {
  font-size: 10px; font-weight: 500; padding: 1.5px 6px; border-radius: 4px;
  background: var(--ok-bg); color: var(--ok-ink);
}
.quick-text {
  font-size: 12.5px; color: var(--text-dim); margin-top: 3px; line-height: 1.4;
  display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden;
}
.quick-empty { padding: 22px 12px; text-align: center; color: var(--text-faint); font-size: 12.5px; }
.quick-ai {
  display: flex; align-items: center; gap: 10px; padding: 10px 8px 12px;
  border-bottom: 1px solid var(--border-soft); margin-bottom: 4px; flex-wrap: wrap;
}
.quick-ai-note { font-size: 11.5px; color: var(--text-faint); }

.template-row {
  display: flex; align-items: flex-start; gap: 12px; padding: 13px 0;
  border-bottom: 1px solid var(--border-soft);
}
.template-row:last-child { border-bottom: none; }
.template-main { flex: 1; min-width: 0; }
.template-title { font-size: 13.5px; font-weight: 500; }
.template-title .muted { font-weight: 400; color: var(--text-faint); font-size: 12px; }
.template-text { font-size: 12.5px; color: var(--text-dim); margin-top: 3px; line-height: 1.45; }
.template-keys { font-size: 11.5px; color: var(--text-faint); margin-top: 4px; }
.form-row textarea {
  background: var(--surface); border: 1px solid var(--border); color: var(--text);
  border-radius: 8px; padding: 9px 11px; flex: 1; min-width: 260px;
  font-family: inherit; font-size: 13.5px; resize: vertical; line-height: 1.45;
}
.form-row textarea:focus { outline: none; border-color: var(--accent); box-shadow: 0 0 0 3px var(--accent-soft); }

.reply-locked {
  margin: 12px 18px 16px; padding: 11px 14px; border-radius: 9px;
  background: var(--surface-2); border: 1px dashed var(--border);
  color: var(--text-dim); font-size: 13px; text-align: center;
}

/* ── Смены ──────────────────────────────────────────────────────── */
.shift-row {
  display: flex; align-items: center; gap: 12px; padding: 12px 0;
  border-bottom: 1px solid var(--border-soft); font-size: 13px;
}
.shift-row:last-child { border-bottom: none; }
.shift-head { color: var(--text-faint); font-size: 12px; font-weight: 500; }
.shift-main { flex: 1; min-width: 0; }
.shift-name { font-weight: 500; }
.shift-sub { font-size: 11.5px; color: var(--text-faint); }
.shift-dur { text-align: right; font-variant-numeric: tabular-nums; }
.shift-row .c1 { flex: 1.6; min-width: 0; display: flex; align-items: center; gap: 8px; }
.shift-row .c2 { flex: 1; min-width: 0; font-variant-numeric: tabular-nums; }

/* ── Менеджеры: сводка и таблица ────────────────────────────────── */
.panel-head { display: flex; justify-content: space-between; align-items: flex-end; gap: 16px; flex-wrap: wrap; margin-bottom: 20px; }
.panel-sub { margin: 4px 0 0; font-size: 13px; color: var(--text-dim); }
.panel-actions { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; }
.date-field { display: flex; align-items: center; gap: 8px; font-size: 12.5px; color: var(--text-dim); }
.date-field input, .select-inline {
  background: var(--surface); border: 1px solid var(--border); color: var(--text);
  border-radius: 8px; padding: 8px 10px; font-size: 13px;
}
.select-inline { width: auto; min-width: 170px; }

.kpi-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(190px, 1fr)); gap: 12px; margin-bottom: 18px; }
.kpi {
  background: var(--surface); border: 1px solid var(--border); border-radius: 12px;
  padding: 15px 17px; box-shadow: var(--shadow); position: relative; overflow: hidden;
}
.kpi::before { content: ""; position: absolute; left: 0; top: 0; bottom: 0; width: 3px; background: var(--border); }
.kpi.good::before { background: var(--ok); }
.kpi.warn::before { background: var(--warn); }
.kpi.bad::before { background: var(--danger); }
.kpi-label { font-size: 12px; color: var(--text-dim); font-weight: 500; }
.kpi-value { font-size: 27px; font-weight: 650; letter-spacing: -.02em; margin-top: 6px; font-variant-numeric: tabular-nums; }
.kpi.good .kpi-value { color: var(--ok-ink); }
.kpi.warn .kpi-value { color: var(--warn-ink); }
.kpi.bad .kpi-value { color: var(--bad-ink); }
.kpi-sub { font-size: 12px; color: var(--text-faint); margin-top: 3px; }

.card { background: var(--surface); border: 1px solid var(--border); border-radius: 12px; padding: 18px 20px; margin-bottom: 18px; box-shadow: var(--shadow); }
.admin-panel .card-title { margin: 0 0 6px; font-size: 14.5px; }

.mgr-wrap { padding: 0; overflow-x: auto; }
.mgr-table { min-width: 1180px; }
.mgr-row {
  display: grid; align-items: center; gap: 16px; padding: 14px 20px;
  grid-template-columns: minmax(210px, 2.1fr) 100px minmax(160px, 1.1fr) minmax(150px, 1.3fr) minmax(170px, 1.5fr) minmax(120px, 1fr) 150px;
  border-bottom: 1px solid var(--border-soft);
}
.mgr-row:last-child { border-bottom: none; }
.mgr-row:not(.mgr-head):hover { background: var(--surface-2); }
.mgr-head {
  padding-top: 11px; padding-bottom: 11px; background: var(--surface-2);
  font-size: 11.5px; font-weight: 600; color: var(--text-faint); text-transform: uppercase; letter-spacing: .04em;
  border-radius: 12px 12px 0 0;
}
.mgr-who { display: flex; align-items: center; gap: 12px; min-width: 0; }
.mgr-avatar { position: relative; flex-shrink: 0; }
.mgr-avatar .dot {
  position: absolute; right: -1px; bottom: -1px; width: 11px; height: 11px; border-radius: 50%;
  border: 2px solid var(--surface); background: var(--text-faint);
}
.mgr-avatar .dot.on { background: var(--ok); }
.mgr-who-text { min-width: 0; }
.mgr-name { font-size: 13.5px; font-weight: 600; display: flex; align-items: center; gap: 7px; flex-wrap: wrap; }
.mgr-sub { font-size: 11.5px; color: var(--text-faint); margin-top: 3px; line-height: 1.35; }
.mgr-sub.warn { color: var(--bad-ink); }
.mgr-sub b { font-weight: 600; color: var(--text-dim); }
.mgr-sub b.neg { color: var(--bad-ink); }
.mgr-big { font-size: 20px; font-weight: 650; letter-spacing: -.01em; font-variant-numeric: tabular-nums; }
.mgr-actions { display: flex; gap: 6px; justify-content: flex-end; }
button.ghost.danger:hover { color: var(--bad-ink); border-color: var(--bad-line); background: var(--danger-soft); }

.chip { display: inline-block; font-size: 12.5px; font-weight: 600; padding: 4px 10px; border-radius: 20px; font-variant-numeric: tabular-nums; }
.chip.good { background: var(--ok-bg); color: var(--ok-ink); }
.chip.warn { background: var(--warn-bg-2); color: var(--warn-ink); }
.chip.bad { background: var(--danger-soft); color: var(--bad-ink); }
.chip.mute { background: var(--surface-3); color: var(--text-faint); }

.bar { height: 7px; background: var(--surface-3); border-radius: 4px; overflow: hidden; }
.bar span { display: block; height: 100%; background: linear-gradient(90deg, #9900EB, #FE21C0); border-radius: 4px; transition: width .3s; }
.bar + .mgr-sub { margin-top: 6px; }

.switch { position: relative; display: inline-block; width: 38px; height: 22px; cursor: pointer; }
.switch input { opacity: 0; width: 0; height: 0; }
.switch .slider { position: absolute; inset: 0; background: var(--switch-off); border-radius: 22px; transition: background .2s; }
.switch .slider::before {
  content: ""; position: absolute; width: 16px; height: 16px; left: 3px; top: 3px;
  background: #fff; border-radius: 50%; transition: transform .2s; box-shadow: 0 1px 2px rgba(0,0,0,.25);
}
.switch input:checked + .slider { background: var(--ok); }
.switch input:checked + .slider::before { transform: translateX(16px); }
.switch input:focus-visible + .slider { box-shadow: 0 0 0 3px var(--accent-soft); }

/* ── График работы ──────────────────────────────────────────────── */
.coverage { display: grid; grid-template-columns: repeat(24, 1fr); gap: 3px; margin: 14px 0 6px; }
.cov { height: 26px; border-radius: 5px; background: var(--surface-3); position: relative; }
.cov.c0 { background: var(--cov-0); }
.cov.c1 { background: var(--cov-1); }
.cov.c2 { background: var(--cov-2); }
.cov.now::after {
  content: ""; position: absolute; left: 50%; top: -5px; bottom: -5px; width: 2px; margin-left: -1px;
  background: var(--text); border-radius: 2px;
}
.coverage-axis { display: flex; justify-content: space-between; font-size: 10.5px; color: var(--text-faint); font-variant-numeric: tabular-nums; margin-bottom: 8px; }
.coverage-note { font-size: 12.5px; color: var(--text-dim); margin-bottom: 16px; }
.coverage-note.warn { color: var(--warn-ink); background: var(--warn-bg); border: 1px solid var(--warn-line); border-radius: 8px; padding: 8px 12px; }
.coverage-note.ok { color: var(--ok-ink); }

.sched-scroll { overflow-x: auto; border: 1px solid var(--border-soft); border-radius: 10px; }
.sched-table { min-width: 940px; }
.sched-row {
  display: grid; align-items: center; gap: 8px; padding: 10px 14px;
  grid-template-columns: minmax(170px, 1.6fr) repeat(7, minmax(84px, 1fr)) 120px 90px;
  border-bottom: 1px solid var(--border-soft);
}
.sched-row:last-child { border-bottom: none; }
.sched-head { background: var(--surface-2); font-size: 11.5px; font-weight: 600; color: var(--text-faint); text-transform: uppercase; letter-spacing: .04em; }
.sched-head .today { color: var(--accent); }
.sched-who { display: flex; align-items: center; gap: 9px; min-width: 0; }
.sched-name { font-size: 13px; font-weight: 500; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.sched-cell {
  font-size: 12px; text-align: center; padding: 5px 4px; border-radius: 7px; background: var(--surface-2);
  color: var(--text); display: flex; flex-direction: column; gap: 2px; font-variant-numeric: tabular-nums;
}
.sched-cell.off { background: transparent; color: var(--text-faint); }
.sched-cell.inactive { opacity: .5; }
.sched-cell.today { box-shadow: inset 0 0 0 1px var(--border); }
.sched-cell.live { background: var(--ok-bg); color: var(--ok-ink); font-weight: 600; box-shadow: inset 0 0 0 1px var(--ok-line); }
.sched-edit { text-align: right; }

/* ── Окно редактора ─────────────────────────────────────────────── */
.modal-backdrop {
  position: fixed; inset: 0; background: var(--overlay); z-index: 120;
  display: flex; align-items: center; justify-content: center; padding: 20px;
}
.modal {
  background: var(--surface); border-radius: 14px; width: 100%; max-width: 620px; max-height: 100%;
  overflow-y: auto; padding: 22px 24px; box-shadow: 0 20px 60px rgba(0, 0, 0, .3);
}
.modal-head { display: flex; justify-content: space-between; align-items: center; margin-bottom: 14px; }
.modal-head h3 { font-size: 16px; margin: 0; }
.switch-row { display: flex; align-items: center; gap: 12px; font-size: 14px; font-weight: 500; cursor: pointer; margin-bottom: 6px; }
.sm-tools { display: flex; gap: 8px; flex-wrap: wrap; margin: 4px 0 12px; }
.sm-days { border: 1px solid var(--border-soft); border-radius: 10px; }
.sm-day { display: grid; grid-template-columns: 150px 1fr; gap: 12px; align-items: start; padding: 10px 14px; border-bottom: 1px solid var(--border-soft); }
.sm-day:last-child { border-bottom: none; }
.sm-day.off { background: var(--surface-2); }
.sm-day-name { font-size: 13px; font-weight: 500; display: flex; align-items: center; gap: 8px; padding-top: 6px; cursor: pointer; }
.sm-off { color: var(--text-faint); font-size: 12.5px; display: inline-block; padding-top: 6px; }
.sm-times { display: flex; flex-direction: column; gap: 6px; align-items: flex-start; }
.sm-time-line { display: flex; align-items: center; gap: 6px; }
.sm-time-line input[type="time"] {
  background: var(--surface); border: 1px solid var(--border); color: var(--text);
  border-radius: 7px; padding: 6px 8px; font-size: 13px; font-variant-numeric: tabular-nums;
}
.sm-time-line input[type="time"]:focus { outline: none; border-color: var(--accent); box-shadow: 0 0 0 3px var(--accent-soft); }
.sm-foot-hint { margin: 12px 0 0; }
.modal-foot { display: flex; align-items: center; justify-content: flex-end; gap: 10px; margin-top: 16px; }
.sm-error { flex: 1; color: var(--bad-ink); font-size: 12.5px; line-height: 1.4; }

/* ── Telegram ───────────────────────────────────────────────────── */
.tg-status { display: flex; align-items: center; gap: 9px; font-size: 14px; font-weight: 500; margin-bottom: 8px; }
.tg-status .dot { width: 10px; height: 10px; border-radius: 50%; background: var(--text-faint); flex-shrink: 0; }
.tg-status .dot.on { background: var(--ok); box-shadow: 0 0 0 4px var(--ok-bg); }
.tg-status.bad { color: var(--bad-ink-2); background: var(--danger-soft); border: 1px solid var(--bad-line-2); border-radius: 8px; padding: 10px 12px; font-weight: 400; }
.tg-status.off { color: var(--text-dim); }
.tg-steps { margin: 4px 0 14px; padding-left: 20px; font-size: 13px; color: var(--text-dim); line-height: 1.7; }
.tg-steps code, .card code, .hint code { background: var(--surface-3); padding: 1px 6px; border-radius: 4px; font-size: 12px; }
.tg-fields { display: flex; gap: 14px; flex-wrap: wrap; margin-bottom: 12px; }
.tg-fields label { display: flex; flex-direction: column; gap: 5px; font-size: 12.5px; color: var(--text-dim); flex: 1; min-width: 190px; }
.tg-fields input, #tg-token, #tg-public-url, #tg-link-input {
  background: var(--surface); border: 1px solid var(--border); color: var(--text);
  border-radius: 8px; padding: 9px 11px; font-size: 13.5px; width: 100%;
}
.tg-fields input:focus, #tg-token:focus, #tg-public-url:focus { outline: none; border-color: var(--accent); box-shadow: 0 0 0 3px var(--accent-soft); }
.field-hint { font-size: 11px; color: var(--text-faint); }
.check-row { display: flex; align-items: flex-start; gap: 9px; font-size: 13px; color: var(--text); cursor: pointer; margin: 4px 0; line-height: 1.4; }
.check-row input { margin-top: 3px; }
.url-suggest { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; margin-top: 2px; }
.url-label { font-size: 12px; color: var(--text-faint); }
.url-warn { flex-basis: 100%; font-size: 12.5px; color: var(--warn-ink); background: var(--warn-bg); border: 1px solid var(--warn-line); border-radius: 8px; padding: 8px 12px; }
.url-chip { cursor: pointer; border: none; }
.url-chip:hover { background: var(--accent-soft); color: var(--accent); }
.tg-table { border: 1px solid var(--border-soft); border-radius: 10px; }
.tg-row { display: grid; grid-template-columns: minmax(180px, 1.5fr) minmax(150px, 1fr) auto; gap: 12px; align-items: center; padding: 11px 16px; border-bottom: 1px solid var(--border-soft); }
.tg-row:last-child { border-bottom: none; }
.tg-who { display: flex; align-items: center; gap: 10px; min-width: 0; }
.tg-name { font-size: 13.5px; font-weight: 500; }
.tg-actions { display: flex; gap: 6px; justify-content: flex-end; flex-wrap: wrap; }
.modal-narrow { max-width: 460px; }
.btn-link { text-decoration: none; display: inline-block; }
.sidebar-foot .link-btn { display: block; margin-bottom: 8px; text-align: left; }
@media (max-width: 780px) {
  .tg-row { grid-template-columns: 1fr; }
  .tg-actions { justify-content: flex-start; }
  .sidebar-foot .link-btn { display: inline; margin: 0; }
}
@media (max-width: 480px) { .sidebar-foot .link-btn { display: none; } }

/* ── Админ-панели ───────────────────────────────────────────────── */
.admin-panel { flex: 1; padding: 26px 30px; overflow-y: auto; background: var(--bg); }
.admin-panel h2 { font-size: 18px; margin-bottom: 6px; }
.admin-panel h3 { font-size: 14px; margin: 26px 0 8px; }
.form-hint { font-size: 12.5px; color: var(--text-dim); margin: 0 0 14px; line-height: 1.55; max-width: 620px; }
.table-wrap { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); padding: 4px 16px; box-shadow: var(--shadow); }
.manager-row, .store-row {
  display: flex; align-items: center; gap: 14px; padding: 12px 0;
  border-bottom: 1px solid var(--border-soft); font-size: 13px; flex-wrap: wrap;
}
.manager-row:last-child, .store-row:last-child { border-bottom: none; }
.manager-row .name, .store-row .name { width: 150px; font-weight: 500; }
.manager-row .metric { color: var(--text-dim); min-width: 88px; font-variant-numeric: tabular-nums; }
.manager-row .login-tag, .store-row .muted { font-size: 11.5px; color: var(--text-faint); }
.shift-toggle { margin-left: auto; display: flex; align-items: center; gap: 6px; font-size: 12.5px; color: var(--text-dim); cursor: pointer; }
.muted-tag { font-size: 10.5px; padding: 1.5px 6px; border-radius: 4px; background: var(--surface-3); color: var(--text-faint); margin-left: 4px; }
.poll-err { font-size: 11.5px; color: var(--bad-ink); max-width: 320px; }
.form-row { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; margin-bottom: 16px; }
.form-row input {
  background: var(--surface); border: 1px solid var(--border); color: var(--text);
  border-radius: 8px; padding: 9px 11px; min-width: 150px; flex: 1;
}
.form-row input:focus { outline: none; border-color: var(--accent); box-shadow: 0 0 0 3px var(--accent-soft); }

.update-banner {
  position: fixed; bottom: 20px; right: 20px; z-index: 110;
  background: var(--accent-btn); color: #fff; padding: 10px 14px 10px 18px; border-radius: 10px;
  font-size: 13px; align-items: center; gap: 12px; box-shadow: 0 4px 16px rgba(0,0,0,.18);
}
.update-banner button {
  background: #fff; color: var(--accent); border: none; border-radius: 7px;
  padding: 6px 11px; font-size: 12.5px; font-weight: 500;
}

/* ── Уведомление ────────────────────────────────────────────────── */
.toast {
  position: fixed; bottom: 22px; left: 50%; transform: translateX(-50%);
  background: var(--toast-bg); color: #fff; padding: 11px 18px; border-radius: 9px;
  font-size: 13px; z-index: 100; max-width: 520px; box-shadow: 0 4px 16px rgba(0,0,0,.18);
}
.toast.error { background: var(--bad-ink-2); }

/* Узкие экраны: сначала убираем правую панель, потом ужимаем меню и список.
   Меню не схлопываем в иконки — иконок нет, подписи обрезались бы. */
@media (max-width: 1200px) { .context-panel { display: none !important; } }
@media (max-width: 1000px) {
  .sidebar { width: 158px; padding: 14px 8px; }
  .sidebar-logo-img { height: 20px; }
  .list-panel { width: 290px; }
  .admin-panel { padding: 20px 18px; }
}
@media (max-width: 780px) {
  .app { height: 100vh; height: 100dvh; min-height: 0; flex-direction: column; }

  /* Компактная шапка: логотип и пользователь в одну строку, меню — лентой с
     горизонтальной прокруткой под ними. */
  .sidebar {
    width: 100%; display: grid; grid-template-columns: auto 1fr;
    grid-template-areas: "brand foot" "nav nav"; align-items: center; gap: 8px 12px;
    padding: 10px 12px 8px; border-right: none; border-bottom: 1px solid var(--border);
  }
  .sidebar-brand { grid-area: brand; padding: 0; }
  .sidebar-logo-img { height: 20px; flex-shrink: 0; }
  .sidebar-foot { grid-area: foot; display: flex; justify-content: flex-end; align-items: center; gap: 10px; border: none; padding: 0; }
  .sidebar-user { margin: 0; }
  .sidebar-user-text { display: none; }
  .sidebar-foot button { width: auto; }
  .sidebar-nav { grid-area: nav; flex: none; flex-direction: row; gap: 4px; overflow-x: auto; scrollbar-width: none; }
  .sidebar-nav::-webkit-scrollbar { display: none; }
  .nav-item { flex-shrink: 0; white-space: nowrap; padding: 7px 12px; }

  /* Список и переписка — по очереди, а не друг под другом: открыли чат —
     видим чат, «назад» — снова список. */
  .workspace { flex-direction: column; min-height: 0; flex: 1; }
  .list-panel, .thread-panel { width: 100%; max-height: none; flex: 1; min-height: 0; border: none; }
  .workspace.chat-open .list-panel { display: none !important; }
  .workspace:not(.chat-open) .thread-panel { display: none !important; }
  .back-btn { display: inline-flex !important; }
  .msg { max-width: 86%; }
  .admin-panel { padding: 16px 14px; }
}
.back-btn { display: none; flex-shrink: 0; }
@media (max-width: 560px) {
  .kpi-grid { grid-template-columns: 1fr 1fr; gap: 10px; }
  .kpi { padding: 12px 13px; }
  .kpi-value { font-size: 22px; }
  .panel-actions { width: 100%; }
}

/* ── Мой кабинет ────────────────────────────────────────────────── */
.avatar { overflow: hidden; }
.avatar img { width: 100%; height: 100%; object-fit: cover; display: block; }
.avatar-xl { width: 84px; height: 84px; font-size: 30px; }
.pill.ok { background: var(--ok-bg); color: var(--ok-ink); }

#login-form .remember-row { display: flex; flex-direction: row; align-items: center; gap: 8px; margin: 2px 0 14px; font-size: 12.5px; color: var(--text-dim); cursor: pointer; }
#login-form .remember-row input { width: auto; margin: 0; padding: 0; accent-color: var(--accent-btn); }

.pf-head { display: flex; align-items: center; gap: 18px; flex-wrap: wrap; }
.pf-info { flex: 1; min-width: 180px; }
.pf-name { font-size: 18px; font-weight: 600; }
.pf-sub { font-size: 12.5px; color: var(--text-dim); margin-top: 3px; }
.pf-actions { display: flex; gap: 8px; flex-wrap: wrap; }
.pf-h4 { margin: 14px 0 8px; font-size: 13px; font-weight: 600; }

.theme-cards { display: grid; grid-template-columns: repeat(auto-fit, minmax(170px, 1fr)); gap: 12px; margin-top: 12px; }
.theme-card {
  display: flex; flex-direction: column; align-items: flex-start; gap: 4px; text-align: left;
  padding: 12px; border: 1.5px solid var(--border); border-radius: 12px; background: var(--surface-2);
  color: var(--text); cursor: pointer; font: inherit;
}
.theme-card:hover { border-color: var(--accent); }
.theme-card.active { border-color: var(--accent); box-shadow: 0 0 0 3px var(--accent-soft); background: var(--surface); }
.theme-card b { font-size: 13.5px; }
.theme-card span:not(.swatch) { font-size: 11.5px; color: var(--text-dim); line-height: 1.4; }
.swatch { width: 100%; height: 46px; border-radius: 8px; border: 1px solid var(--border); margin-bottom: 6px; }
.swatch-light { background: linear-gradient(#f4f6f8 0 30%, #fff 30% 100%); }
.swatch-dark { background: linear-gradient(#0e1116 0 30%, #161a20 30% 100%); }
.swatch-auto { background: linear-gradient(105deg, #f4f6f8 0 50%, #0e1116 50% 100%); }
.swatch-time { background: linear-gradient(90deg, #f4f6f8 0 35%, #0e1116 35% 100%); }
.theme-schedule { margin-top: 14px; font-size: 13px; color: var(--text-dim); display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.theme-schedule input[type="time"] { padding: 6px 8px; border: 1px solid var(--border); border-radius: 8px; background: var(--surface-2); color: var(--text); font: inherit; }

.sess-list { display: flex; flex-direction: column; gap: 8px; margin-bottom: 14px; }
.sess-row { display: flex; align-items: center; gap: 12px; padding: 10px 12px; border: 1px solid var(--border); border-radius: 10px; background: var(--surface-2); }
.sess-row.current { border-color: var(--ok-line); background: var(--ok-bg); }
.sess-icon { font-size: 20px; }
.sess-main { flex: 1; min-width: 0; }
.sess-name { font-size: 13.5px; font-weight: 500; display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }
.sess-sub { font-size: 12px; color: var(--text-dim); margin-top: 2px; }

/* ── Звонки ─────────────────────────────────────────────────────── */
.nav-item { display: flex; align-items: center; justify-content: space-between; gap: 8px; }
.nav-badge { background: var(--danger); color: #fff; font-size: 10.5px; font-weight: 600; line-height: 1; padding: 3px 6px; border-radius: 10px; }
.neg { color: var(--bad-ink); }

.calls-filters { display: flex; gap: 12px; align-items: center; flex-wrap: wrap; margin-bottom: 14px; }
.check-row.inline { margin: 0; align-items: center; }
.check-row.inline input { margin-top: 0; }
.seg { display: inline-flex; border: 1px solid var(--border); border-radius: 9px; overflow: hidden; background: var(--surface); }
.seg-btn { background: transparent; border: none; color: var(--text-dim); padding: 7px 13px; font-size: 13px; border-right: 1px solid var(--border); }
.seg-btn:last-child { border-right: none; }
.seg-btn:hover { background: var(--surface-2); }
.seg-btn.active { background: var(--accent-soft); color: var(--accent); font-weight: 500; }

.call-row {
  display: grid; grid-template-columns: 96px minmax(180px, 1.5fr) minmax(150px, 1fr) minmax(190px, 1.2fr);
  gap: 14px; align-items: center; padding: 12px 18px; border-bottom: 1px solid var(--border-soft);
}
.call-row:last-child { border-bottom: none; }
.call-row.needed { background: var(--danger-soft); box-shadow: inset 3px 0 0 var(--danger); }
.call-time { font-size: 13px; color: var(--text-dim); font-variant-numeric: tabular-nums; }
.call-phone { font-weight: 600; font-size: 14.5px; color: var(--text); text-decoration: none; }
.call-phone:hover { color: var(--accent); }
.call-sub { font-size: 12px; color: var(--text-faint); margin-top: 3px; }
.call-sub a { color: var(--accent); }
.call-act { display: flex; flex-direction: column; align-items: flex-start; gap: 4px; }
.call-done { font-size: 12.5px; color: var(--ok-ink); }

.cfg-row { display: flex; align-items: center; gap: 12px; padding: 10px 0; border-bottom: 1px solid var(--border-soft); }
.cfg-row:last-child { border-bottom: none; }
.cfg-main { flex: 1; min-width: 0; }
.src-block { border: 1px solid var(--border); border-radius: 12px; padding: 12px 16px; margin-bottom: 12px; background: var(--surface-2); }
.src-block .cfg-row { border-bottom: none; padding-top: 0; }
.src-url-label { display: block; font-size: 12px; color: var(--text-dim); margin: 6px 0; }
.src-url { flex: 1; min-width: 260px; font-family: ui-monospace, SFMono-Regular, Menlo, monospace; font-size: 12px; }
.src-details { margin-top: 10px; }
.src-details summary { cursor: pointer; font-size: 13px; font-weight: 500; padding: 4px 0; }
.map-fields label { min-width: 230px; }
.parse-sample { width: 100%; font-family: ui-monospace, SFMono-Regular, Menlo, monospace; font-size: 12px; background: var(--surface); color: var(--text); border: 1px solid var(--border); border-radius: 8px; padding: 8px 10px; }
.parse-ok { font-size: 13px; color: var(--ok-ink); background: var(--ok-bg); border: 1px solid var(--ok-line); border-radius: 8px; padding: 8px 12px; }
.recent-row { border-top: 1px solid var(--border-soft); padding: 8px 0; }
.recent-head { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; font-size: 12.5px; }
.payload { margin: 6px 0 0; padding: 8px 10px; background: var(--surface); border: 1px solid var(--border-soft); border-radius: 8px; font-size: 11.5px; max-height: 130px; overflow: auto; white-space: pre-wrap; word-break: break-all; }

@media (max-width: 900px) {
  .call-row { grid-template-columns: 1fr 1fr; gap: 8px 12px; padding: 12px 14px; }
  .call-time { grid-column: 1 / 2; }
  .call-act { grid-column: 1 / -1; flex-direction: row; align-items: center; flex-wrap: wrap; }
  .call-who { grid-column: 1 / -1; order: 0; }
  .src-url { min-width: 0; width: 100%; }
}

.call-player { grid-column: 1 / -1; }
.call-player audio { width: 100%; max-width: 520px; height: 36px; }

/* ── Лиды, статистика, рассылки, сделки ─────────────────────────── */
.lead-chip { display: inline-block; font-size: 11px; font-weight: 600; padding: 2px 8px; border-radius: 20px; background: var(--accent-soft); color: var(--accent); text-decoration: none; white-space: nowrap; }
.lead-chip:hover { text-decoration: underline; }
.modal-wide { max-width: 860px; }
.lead-top { display: flex; justify-content: space-between; gap: 12px; flex-wrap: wrap; margin-bottom: 12px; }
.lead-totals { display: flex; gap: 14px; font-size: 13px; color: var(--text-dim); flex-wrap: wrap; }
.lead-totals b { color: var(--text); }
.lead-edit input { flex: 1; min-width: 160px; }
.lead-row { padding: 7px 0; border-bottom: 1px solid var(--border-soft); font-size: 13px; }
.lead-row:last-child { border-bottom: none; }
.timeline { display: flex; flex-direction: column; }
.tl-row { display: flex; gap: 10px; padding: 7px 0; border-bottom: 1px solid var(--border-soft); font-size: 13px; }
.tl-row:last-child { border-bottom: none; }
.tl-ic { width: 22px; text-align: center; flex-shrink: 0; }
.tl-main { flex: 1; min-width: 0; }

.lead-list-row { display: grid; grid-template-columns: 70px minmax(180px, 1.6fr) 110px 170px minmax(140px, 1.2fr); gap: 12px; align-items: center; padding: 12px 18px; border-bottom: 1px solid var(--border-soft); cursor: pointer; }
.lead-list-row:hover { background: var(--surface-2); }
.lead-list-row:last-child { border-bottom: none; }
.ll-id { font-weight: 650; color: var(--accent); font-variant-numeric: tabular-nums; }
.ll-counts { font-size: 12.5px; color: var(--text-dim); }

.deal-line { display: grid; grid-template-columns: 1.1fr 1.6fr 64px 110px 34px; gap: 8px; margin-bottom: 8px; }
.deal-line input { min-width: 0; }
.reason-list { display: flex; flex-direction: column; gap: 4px; }
.reason-row { display: flex; gap: 8px; align-items: center; padding: 7px 10px; border: 1px solid var(--border); border-radius: 8px; cursor: pointer; font-size: 13.5px; }
.reason-row:hover { background: var(--surface-2); }
.check-group { display: flex; gap: 12px; flex-wrap: wrap; }

.st-cols { display: grid; grid-template-columns: 1fr 1fr; gap: 18px; }
.st-cols .card { margin-bottom: 18px; }
.st-table { display: flex; flex-direction: column; overflow-x: auto; }
.st-row { display: grid; grid-template-columns: minmax(150px, 1.3fr) minmax(130px, 1.1fr) 110px 120px 70px 70px 110px 120px; gap: 12px; align-items: center; padding: 10px 4px; border-bottom: 1px solid var(--border-soft); font-size: 13px; min-width: 860px; }
.st-row.st-src { grid-template-columns: minmax(150px, 1.2fr) minmax(120px, 1fr) 140px 170px 120px 110px; min-width: 780px; }
.st-row.st-head { font-size: 11.5px; color: var(--text-faint); text-transform: uppercase; letter-spacing: .03em; }
.st-row:last-child { border-bottom: none; }
.hbar { height: 6px; border-radius: 4px; background: var(--surface-3); margin-top: 6px; overflow: hidden; }
.hbar span { display: block; height: 100%; background: var(--accent); border-radius: 4px; }
.hbar span.good { background: var(--ok); } .hbar span.warn { background: var(--warn); } .hbar span.bad { background: var(--danger); }
.vbars { display: flex; align-items: flex-end; gap: 4px; height: 150px; overflow-x: auto; padding-bottom: 4px; }
.vb { flex: 1; min-width: 14px; display: flex; flex-direction: column; align-items: center; height: 100%; }
.vb-col { flex: 1; width: 100%; display: flex; flex-direction: column; justify-content: flex-end; align-items: center; gap: 1px; }
.vb-chats, .vb-calls { display: block; width: 70%; max-width: 30px; border-radius: 3px 3px 0 0; min-height: 0; }
.vb-chats { background: var(--accent); } .vb-calls { background: var(--warn); }
.vb-lbl { font-size: 10px; color: var(--text-faint); margin-top: 4px; }
.dot-chats, .dot-calls { display: inline-block; width: 9px; height: 9px; border-radius: 2px; margin-right: 4px; }
.dot-chats { background: var(--accent); } .dot-calls { background: var(--warn); }

.ai-progress .bar { height: 8px; }
.ai-q { font-size: 13px; color: var(--text-dim); margin: 14px 0 8px; }
.ai-summary { background: var(--accent-soft); border: 1px solid var(--border); border-radius: 10px; padding: 12px 14px; font-size: 13.5px; line-height: 1.55; margin-bottom: 12px; }
.ai-match { border: 1px solid var(--border); border-radius: 10px; padding: 12px 14px; margin-bottom: 10px; background: var(--surface-2); }
.ai-match-head { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }
.ai-reason { margin: 8px 0 4px; font-size: 13.5px; }
.ai-evidence { font-size: 12.5px; color: var(--text-dim); font-style: italic; margin-bottom: 8px; }
.hist-row { cursor: pointer; }
.hist-row:hover { background: var(--surface-2); }

.ml-card .ml-text { background: var(--surface-2); border: 1px solid var(--border-soft); border-radius: 8px; padding: 10px 12px; margin: 8px 0; font-size: 13px; white-space: pre-wrap; }
.ml-out { margin-top: 8px; }
.ml-prev { background: var(--surface-2); border-radius: 8px; padding: 10px 12px; }

@media (max-width: 900px) {
  .st-cols { grid-template-columns: 1fr; }
  .lead-list-row { grid-template-columns: 60px 1fr; }
  .lead-list-row .ll-counts, .lead-list-row .ll-sales, .lead-list-row .ll-last { grid-column: 2; }
  .deal-line { grid-template-columns: 1fr 1fr; }
}
.tg-fields .check-group .check-row { flex-direction: row; min-width: 0; flex: none; align-items: center; }

/* ── Распределение ──────────────────────────────────────────────── */
.rules { margin: 6px 0 0; padding-left: 20px; font-size: 13.5px; line-height: 1.6; }
.rules li { margin-bottom: 6px; }
.st-row.dist-row { grid-template-columns: minmax(160px, 1.4fr) 110px 110px 90px 110px 100px 130px; min-width: 780px; }
.st-row.dist-plan-row { grid-template-columns: minmax(160px, 1.4fr) 150px 150px minmax(180px, 1.4fr); min-width: 640px; }
.dist-after { display: flex; flex-wrap: wrap; gap: 8px 18px; font-size: 13px; color: var(--text-dim); }
.filter-pair { display: flex; gap: 8px; }
.filter-pair .select-input { flex: 1; min-width: 0; }
.lead-owner { margin-bottom: 10px; }

.ar-days { display: flex; gap: 12px; flex-wrap: wrap; margin: 4px 0 10px; }
.ar-preview { margin: 12px 0; }
.ar-preview .ml-text { max-width: 420px; }
.ar-preview .ml-text { white-space: pre-wrap; background: var(--surface-2); border: 1px solid var(--border-soft); border-radius: 10px; padding: 10px 12px; font-size: 13.5px; margin-top: 6px; }

/* ── Карточка клиента: ответственный и журнал ───────────────────── */
.ctx-facts { margin: 0; display: grid; grid-template-columns: 112px minmax(0, 1fr); row-gap: 9px; font-size: 13px; }
.ctx-facts dt { color: var(--text-dim); }
.ctx-facts dd { margin: 0; }
.ctx-muted { color: var(--text-faint); }
.ctx-sub { font-size: 10.5px; letter-spacing: .05em; text-transform: uppercase; color: var(--accent); border: 1px solid var(--accent); padding: 1px 6px; margin-left: 4px; }
.ctx-event { display: grid; grid-template-columns: 78px minmax(0, 1fr); gap: 8px; padding: 6px 0; border-bottom: 1px solid var(--border-soft); font-size: 12.5px; line-height: 1.4; }
.mono { font-family: ui-monospace, SFMono-Regular, Menlo, monospace; font-size: 11.5px; }
.ctx-event .mono { color: var(--text-dim); padding-top: 1px; }

/* ── Скорость ответа по дням ────────────────────────────────────── */
.card-headline { display: flex; justify-content: space-between; align-items: center; gap: 12px; margin-bottom: 4px; }
.card-headline .card-title { margin: 0; }
.rbars { display: flex; align-items: flex-end; gap: 6px; height: 230px; overflow-x: auto; padding-top: 4px; }
.rb { flex: 1; min-width: 26px; height: 100%; display: flex; flex-direction: column; align-items: center; }
.rb-val { height: 16px; font-size: 10.5px; color: var(--text-dim); white-space: nowrap; font-variant-numeric: tabular-nums; }
.rb-col { flex: 1; width: 100%; display: flex; align-items: flex-end; justify-content: center; border-bottom: 1px solid var(--text); }
.rb-bar { display: block; width: 70%; max-width: 44px; min-height: 0; background: var(--text-faint); }
.rb-bar.good { background: var(--ok); } .rb-bar.warn { background: var(--warn); } .rb-bar.bad { background: var(--danger); }
.rb-day { margin-top: 5px; font-size: 11px; color: var(--text-dim); font-variant-numeric: tabular-nums; }
.rb-n { height: 14px; font-size: 10.5px; color: var(--text-faint); }

/* ── Меню: группы ───────────────────────────────────────────────── */
.sidebar-nav { gap: 18px; }
.nav-group { display: flex; flex-direction: column; gap: 2px; }
.nav-group-title { font-size: 11px; letter-spacing: .1em; text-transform: uppercase; color: var(--text-faint); font-weight: 500; padding: 0 12px 6px; }
@media (max-width: 780px) {
  .sidebar-nav { gap: 4px; }
  .nav-group { display: contents; }
  .nav-group-title { display: none; }
}

/* ── Источники в статистике ─────────────────────────────────────── */
.src-item { padding: 14px 0; border-top: 1px solid var(--border); }
.src-item:first-child { border-top: none; padding-top: 4px; }
.src-top { display: flex; justify-content: space-between; align-items: baseline; gap: 12px; }
.src-name { font-size: 14.5px; font-weight: 600; }
.src-kind { font-size: 12px; font-weight: 400; color: var(--text-dim); margin-left: 8px; }
.src-vol { font-size: 13px; }
.src-bar { margin: 9px 0 8px; height: 6px; }
.src-stats { display: flex; gap: 6px 18px; flex-wrap: wrap; font-size: 12.5px; color: var(--text-dim); align-items: center; margin-top: 8px; }
.ok-text { color: var(--ok-ink); }

/* ── Причины отказа: редактор ───────────────────────────────────── */
.rs-row { display: grid; grid-template-columns: 26px minmax(0, 1fr) 34px 34px 34px; gap: 8px; align-items: center; margin-bottom: 8px; max-width: 620px; }
.rs-row input { min-width: 0; }
.rs-n { color: var(--text-faint); text-align: right; }
.sidebar-nav { min-height: 0; overflow-y: auto; scrollbar-width: thin; }
@media (max-width: 780px) { .sidebar-nav { overflow-y: visible; overflow-x: auto; } }

/* ── Причины отказа: список чатов по нажатию ────────────────────── */
.reason-link { display: flex; justify-content: space-between; align-items: center; width: 100%; background: transparent; border: 0; border-bottom: 1px solid var(--border-soft); border-radius: 0; color: var(--text); font: inherit; font-size: 13px; padding: 9px 4px; cursor: pointer; text-align: left; }
.reason-link:hover { background: var(--surface-2); color: var(--accent); }
.reason-chat { display: flex; justify-content: space-between; gap: 14px; align-items: flex-start; padding: 12px 0; border-bottom: 1px solid var(--border-soft); }
.rc-main { min-width: 0; flex: 1; }
.rc-last { margin-top: 5px; font-size: 12.5px; color: var(--text-dim); font-style: italic; }
